Last Updated: 29 January 2025
We aim to ensure your orders are processed and delivered in a timely manner. Please review the details of our shipping & return policy below:
We take 10-15 days to produce your custom boxes with an additional 3-5 days for shipping. You can also order for rush or expedited orders. The expedited order generally takes 6-8 business days, including shipping and production time.
The order processing time will begin after confirmation of the print-ready file.
Please note: Shipping times may vary depending on location and shipping carrier. The timeline of your order can also vary depending on the quantity. Some orders take less time than others, and some take a few extra days, depending on their nature.
We partner with reliable shipping carriers to deliver your orders safely:
Once your order has been shipped, we will provide you with a tracking ID. This allows you to track your shipment in real time and stay updated on the progress of your delivery:
While we work carefully to meet the stated timelines, delays may occur due to unforeseen circumstances or adverse weather conditions. We appreciate your understanding in such situations.
Dream Custom Boxes (DCB) prioritizes every task and provides customized product boxes and packaging based on customers’ instructions. If a client claims our product to be faulty, they must inform us within 3 working days.
Note: Return or refund cases are only handled for defective products.
If the defect is found to be due to the customer’s fault and they request a refund:
For further details or assistance, feel free to contact our support team.