Frequently Asked Questions

Explore our diverse range of custom product boxes and styles. Select your
ideal packaging and personalize it to suit your needs.

Quick FAQs

What are custom boxes?

Custom boxes are packaging solutions tailored to fit specific product dimensions, designs, and branding needs.

What are the benefits of using custom boxes?

Custom boxes improve brand identity, protect products better, and improve customer experience.

What types of custom boxes do you offer?

We offer corrugated boxes, folding cartons, rigid boxes, and specialty packaging options.

Can you provide samples of custom boxes?

Yes, we can provide samples upon request.

How long does it take to produce custom boxes?

Production typically takes 12-20 business days. It depends on the order size and complexity.

What is your minimum order quantity for custom boxes?

We have no minimum order quantity policy for custom boxes.

How do I place an order for custom boxes?

You can reach us via email, phone, or our website’s contact form for ordering custom boxes or visit How To Order

What is your payment policy?

We reserve the right to accept or reject payments. You must provide accurate payment and contact details, as inaccuracies may lead to service termination.

What is your return policy?

If you receive a defective product, notify us within three days. We do not offer refunds but will reprint it according to your specifications.

Why should I choose custom packaging over standard packaging?

Custom packaging offers better product protection and upgrades branding, giving you a competitive edge.

What materials are available for custom boxes?

We offer cardboard, corrugated board, kraft paper, and other durable materials.

Do you offer eco-friendly or recyclable packaging options?

Yes, we provide eco-friendly and recyclable packaging solutions.

Can I see samples before placing a bulk order?

Yes, we offer samples for review before bulk production.

Design and Customization

Can I create my own design for the custom boxes?

Yes, you can submit your own design for the custom boxes.

Do you offer design services if I do not have my own design?

Yes, design services are available if you do not have a design.

What printing options are available for custom boxes?

Various printing options are available including digital, offset, and screen printing.

Can I choose specific sizes and shapes for my boxes?

Yes, you can choose custom sizes and shapes for your boxes.

What finishes can I add to the boxes (e.g., UV coating, embossing, etc.)?

You can add UV coating, embossing, debossing, glossy, matte, and foiling.

Can I include my company’s logo on the boxes?

Surely, you can include your company’s logo on the boxes.

What file formats do you accept for design submission?

We accept these file formats for design submission: AI, PDF, PSD, TIFF, and EPS.

What types of printing do you offer for custom boxes?

We offer digital, offset, and screen printing options for your needs.

Can you add special features to the custom boxes, such as embossing, debossing, or foiling?

Yes, special features like embossing, debossing, and foiling can be added.

Can I choose the color of the custom boxes?

Indeed, you can choose the color of your custom boxes.

Can I customize the shape of the custom boxes?

Surely, you can fully customize the shape of the boxes.

Materials and Sustainability

What types of materials do you use for custom boxes?

We use a variety of materials, including cardstock, corrugated, kraft paperboard, and rigid board, depending on your packaging needs.

Are your custom boxes recyclable?

Yes, most of our custom boxes are made from recyclable materials.

Do you offer custom boxes made from sustainable materials?

Yes, we offer eco-friendly options like recycled cardboard and kraft paper for sustainable packaging.

Can you print custom boxes with eco-friendly inks?

Yes, we use eco-friendly, water-based, and soy-based inks for custom box printing.

Shipping and Delivery

Do you ship internationally?

Yes, we ship custom boxes globally.

How much does shipping cost?

We offer free shipping all over the world.

What are the delivery times for custom orders?

Delivery times for custom orders typically range from 10 to 20 business days, depending on the complexity and size of the order.

Can I track my order once it is shipped?

Yes, a tracking number will be provided once your order is shipped.

Do you offer expedited or rush delivery services?

Surely, we offer expedited shipping options. Contact us for details on rush delivery.

Pricing and Payment

How are the prices for custom boxes calculated?

Prices are based on these factors: box size, material, printing options, quantity, and special finishes.

What payment methods do you accept?

We accept credit/debit cards, bank transfers, and PayPal.

Do you offer discounts for bulk orders?

Surely, we offer discounts on bulk orders.

Are there any hidden fees in the pricing?

No, our pricing is transparent with no hidden fees.

Is there a setup cost for custom designs?

Yes, a setup fee may apply for custom designs, depending on the complexity.

Additional Services

Do you offer packaging consultation services?

Yes, we provide packaging consultation to help you choose the best solutions for your needs.

Can I order a variety of box types in one order?

Absolutely! You can mix and match different box types in a single order.

Do you provide inserts or dividers for the boxes?

Yes, we offer custom inserts and dividers to secure your products.

Can I reorder the same design in the future?

Yes, you can easily reorder previous designs for future orders.

What happens if my order arrives damaged?

If your order arrives damaged, please contact us, and we will arrange a replacement or refund.

Do you offer carbon-neutral shipping?

Yes, we offer carbon-neutral shipping to minimize environmental impact.